Welcome to the Pro-athlete.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Pro Athlete Limited owns and operates this Website.
Our Company details
Pro Athlete Limited
Registered Office: Suite 19750, Lower Ground Floor, 145-157 St John Street, London, EC1V 4PW
Company Registration No: Registered in England. 8278175
VAT Registration No: 152 6977 80
In the event that you have a complaint, please direct any comments to:
302 Lower Addiscombe Road
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
"Customer", â€œYouâ€ and â€œYourâ€refers to you, the person accessing this website and accepting the Companyâ€™s terms and conditions.
"The Company", â€œOurselvesâ€, â€œOurâ€, â€œWeâ€ and "Us",refers to our Company, â€˜Pro Athlete Limitedâ€™.
â€œContractâ€,refers to the agreement between the customer and the Company.
â€œPartyâ€, â€œPartiesâ€, or â€œUsâ€,refers to the Customer and ourselves.
All terms refer to the acceptance and consideration of payment necessary to undertake the process of our sales to the Customer in the most appropriate manner, for the express purpose of meeting the Customerâ€™s needs in respect of provision of the Companyâ€™s stated products, in accordance with and subject to, prevailing English Law.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and â€˜Pro Athlete Limitedâ€™ in connection with this website. You should understand that by placing an order, you accept the following terms and conditions:
Contract of sales
Your contract for purchases made through this web site is with â€˜Pro Athlete Limitedâ€™. You agree that e-mail can be used as a means of communication.
No contract for the sale of any product will exist between you and â€˜Pro Athlete Limitedâ€™ unless â€˜Pro Athlete Limitedâ€™ accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address.
That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time â€˜Pro Athlete Limitedâ€™ sends an e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by â€˜Pro Athlete Limitedâ€™ of your offer to buy goods from â€˜Pro Athlete Limitedâ€™ or a 3rd party supplier that is engaged on your behalf by â€˜Pro Athlete Limitedâ€™. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
â€˜Pro Athlete Limitedâ€™will not pass on your personal or credit or debit card details to any third party.
You undertake that all details you provide to â€˜Pro Athlete Limitedâ€™ for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If there are any changes to the details supplied by you it is your responsibility to inform â€˜Pro Athlete Limitedâ€™ as soon as possible.
â€˜Pro Athlete Limitedâ€™does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
â€˜Pro Athlete Limitedâ€™ will do its best to correct errors and omissions as quickly as practicable after being notified of them.
â€˜Pro Athlete Limitedâ€™ do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the â€˜Pro Athlete Limitedâ€™ website or for any products or services purchased from the shop.
â€˜Pro Athlete Limitedâ€™ will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
Credit and Debit cards are debited before items are shipped by â€˜Pro Athlete Limitedâ€™. All prices include VAT (where applicable) unless otherwise stated.
Every purchase you make shall be deemed as performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.
â€˜Pro Athlete Limitedâ€™ aims to arrange shipment of all items which are in stock, within 24 hours of receiving your order and your payment has been received in full. Your order may be delayed if the item is not in stock with our suppliers or if your order is placed on Saturday or Sunday. Items placed on Saturday or Sunday will be prepared for shipment on the next available working day. Some items may be unavailable and the current stock status is approximate.
If you make a mistake in your order and cannot correct it within the shopping cart, please contact us and we will aim to rectify the mistake.
All major Credit/Debit Cards (including Paypal accounts) are all acceptable methods of payment. All goods remain the property of the â€˜Pro Athlete Limitedâ€™ until paid for in full. Payments are completely secure. Card details are transmitted over a secure SSL link using 128-bit encryption.
The period stated within which you will receive your order is approximate. Goods will be sent to the address supplied by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.
Any items that are received damaged or unsuitable will be considered for replacement, part replacement or refund if reported to â€˜Pro Athlete Limitedâ€™ within 7 days of despatch. Items must be returned in the original packaging.
Pro Athlete Limited will deliver goods within the UK and Europe.
Our standard delivery charge within the UK is based on the specific weight of an item upon which VAT is charged.
Title to any product ordered will pass to you once â€˜Pro Athlete Limitedâ€™ has received payment in full for that product.
Delivery will be undertaken by the Post Office (Royal Mail) and other courier services depending on the size of the order and the cost borne by you.
Orders within the UK will be delivered within 3-5 working days. However if you require an express delivery please email email@example.com where the price will be determined.
The Post Office (Royal Mail) will attempt delivery, after this, you as the customer are obliged to make arrangements with the Post Office (Royal Mail) to collect the goods from your local Post Office Collection depot. If you fail to take delivery of the items and they are returned to us, we reserve the right to charge you for any additional delivery costs.
In the event of lost or non-delivered items we offer a full refund. An item is considered to be â€œnon-deliveredâ€ if it remains undelivered 15 working days or more from the date of despatch. At this point a full refund will be arranged.
From time to time â€˜Pro Athlete Limitedâ€™ may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.
Out of Stock items
In the event that your item is not in stock, we will inform you of an estimated delivery date. If in the unlikely event the item is no longer available, we will advise you of an alternative item.
You have a right to cancel your order for any item purchased through our Website with or without reason, under the EU distance selling regulations for refund. If you are unhappy with your purchase we accept unworn returns for replacement or refund within 7 days, less the cost of delivery.
A Minimum of 24 hoursâ€™ notice of cancellation is required. Notification via email, fax or by telephone will be accepted. We reserve the right to levy a Â£10 charge to cover any subsequent administrative expenses.
Returned goods must be adequately sealed in original packaging.
Please ensure you ask for a certificate of posting as proof you have sent the package. Royal Mail charge for issuing a certificate. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. Please ensure you take out enough postal insurance to cover risk of loss of your item.
If any items are received damaged, replacement or part replacement will only be considered by the company within 7 days of despatch.
Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available). Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and a refund will not be given. If the item is found not to be faulty we will treat the return as a cancellation as outlined above.
We will not refund the postage paid by the customer on unwanted returned items or sizing issues (therefore, please contact us regarding sizing prior to ordering if you are unsure).
Refunds will not be given on special order items.
In the unlikely event that you receive an incorrect item or an item is missing from your order, please report it to us within 7 working days.
For details of our return address, please email firstname.lastname@example.org quoting your order number. Your refund will be paid within 30 days.
Orders placed through our Website are redirected via 128 bit encryption to our payment services provider (who is fully PCI compliant) where card details are securely handled. Card details are not held in clear text on any Website and are not seen or stored by us.
We are committed to protecting your privacy. We constantly review our systems and data to ensure the best possible service to our customers. Customer Sales records are regarded as confidential and therefore will not be divulged to any third party, other than our supplier(s) to fulfil an order and if legally required to do so to the appropriate authorities.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
Emails sent by the Company will only be in connection with the provision of agreed services and products.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
â€˜Pro Athlete Limitedâ€™may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.
These terms and conditions shall apply when â€˜Pro Athlete Limitedâ€™ accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered.
They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between â€˜Pro Athlete Limitedâ€™ and you relating to your purchase.
â€˜Pro Athlete Limitedâ€™advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by â€˜Pro Athlete Limitedâ€™.
You are advised to read in full all information on this website and are fully responsible for taking this action.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Calls to us cost 4.25p per minute excluding VAT at the current rate of 20%. Please note if calling from a mobile, the cost of the call may differ from that quoted, depending on your network provider.
In the event that you have a complaint, please direct any comments to:
302 Lower Addiscombe Road
Â© Pro Athlete Limited 2013 All Rights Reserved